Engagement Isn't One Thing, It's Everything

On Demand

Engagement is a bi-directional form of commitment between libraries and their patrons. The library experience you provide isn’t just about borrowing books, but it is the sum of all the interactions a community member has with their library over their lifetime—from attending events, to utilizing services, and so much more. That is to say, engagement isn’t one experience, it’s everything the library does over time to build trust with your community members. So, the question becomes what can you do as a library staff member to ensure that your patrons will continue to trust and engage with you for many years to come?

In this webinar we will demonstrate how you can:

- Decide what level of service you want to provide
- Identify and remove and barriers of friction
- Empower the staff to meet this level of service
- Change policies to support the service commitment
- Understand the engagement audit

Join us for an informational event guaranteed to expand your knowledge and enhance your tool belt.